Privacy Policy of 999dg

1. Introduction

999dg operates Bangladesh's trusted online gaming platform, offering cricket betting, live casino games, slots, crash games, and more. We are deeply committed to protecting the privacy and personal data of every player who registers and plays on our platform.

This Privacy Policy describes the types of information 999dg collects from you, how we use and store that information, the circumstances under which we may share it, and the rights you hold over your own data. By creating an account and using the 999dg platform, you acknowledge that you have read, understood, and agreed to the practices described in this policy.

2. Information We Collect

999dg collects only the information that is necessary to provide you with a safe, fair, and seamless gaming experience. We collect two broad categories of information: information you provide directly to us, and information we gather automatically as you use our platform.

Information You Provide Directly

• Account Registration: Full name, date of birth, email address, mobile number, and a username you choose when you create your 999dg account.
• Identity Verification (KYC): National ID, passport, or other government-issued identification documents required to verify your identity and confirm you meet the 21+ age requirement.
• Financial Details: Payment method information such as bKash account numbers, Nagad accounts, Rocket numbers, or bank account details used for deposits and withdrawals.
• Support Interactions: Any messages, complaints, or requests you send to our support team via live chat or email, which we retain for quality assurance and dispute resolution.

Information Collected Automatically

• Device and Technical Data: IP address, browser type, operating system, device model, screen resolution, and session timestamps collected each time you visit the 999dg website.
• Gameplay and Betting History: Records of games played, wagers placed, wins, losses, bonus usage, and session durations, used to detect fraud, ensure fair play, and personalise your experience.
• Cookies and Analytics: Cookies and similar tracking technologies that help us understand how visitors interact with our site, optimise performance, and remember your preferences.

3. How We Use Your Information

999dg uses the personal information we collect for clearly defined, lawful purposes only. Specifically, your data is used to:

• Create, verify, and maintain your player account in a secure manner.
• Process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels.
• Deliver bonuses, free spins, and promotional offers that you have opted into, consistent with our responsible gaming commitments.
• Provide customer support and resolve any account, payment, or gameplay disputes efficiently.
• Detect and prevent fraudulent activity, money laundering, multi-accounting, and other security threats that could harm the platform or other players.
• Improve our games library, website performance, and overall user experience based on aggregated and anonymised analytics data.

We do not use your data for automated decision-making processes that produce significant legal or similarly significant effects on you without your explicit consent.

4. Payment Data and Financial Information

999dg facilitates fast and convenient deposits and withdrawals through Bangladesh's most widely-used mobile financial services — bKash, Nagad, and Rocket — as well as traditional bank transfers via institutions such as Dutch-Bangla Bank, BRAC Bank, and City Bank. All financial transactions processed through our platform are handled with the highest level of security.

We store only the minimum financial data necessary to verify transaction records, process refunds or adjustments, and comply with any applicable anti-money-laundering obligations. 999dg does not store full card numbers, mobile banking PINs, or any other sensitive authentication credentials on our own servers.

5. Cookies and Tracking Technologies

999dg uses cookies and similar tracking technologies to operate our platform effectively, personalise your experience, and analyse site traffic. Cookies are small text files placed on your device when you visit our website. We use three categories of cookies:

• Essential Cookies: These are required for the platform to function. They enable you to stay logged in, maintain your session security, and complete financial transactions without interruption.
• Functional Cookies: These remember your preferences such as language settings, game favourites, and display options so you do not need to reconfigure them every session.
• Analytics Cookies: These help us understand how players navigate our site, which games are most popular, where performance bottlenecks occur, and how to improve overall usability for Bangladeshi players.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of your account and your ability to process transactions.

6. Data Sharing and Disclosure

999dg does not sell your personal data. We do not share your information with third parties for their independent marketing purposes. We may share limited data with trusted third parties only in the following circumstances:

• Payment Processing Partners: We share the minimum necessary transaction data with bKash, Nagad, Rocket, and banking partners solely to execute deposits and withdrawals on your behalf.
• Technology and Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe may receive anonymised or aggregated gameplay statistics for the purpose of game performance monitoring. No personally identifiable information is shared with game studios.
• Legal and Regulatory Obligations: We may disclose personal data when required by applicable law, court order, or to cooperate with legitimate government investigations related to fraud prevention, anti-money-laundering compliance, or national security.

In all cases of data sharing, 999dg ensures that the receiving party is bound by equivalent data protection obligations and that only the minimum necessary data is disclosed.

7. Data Retention

999dg retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this policy. Your account data is retained for the duration of your active account and for a reasonable period following account closure to satisfy any outstanding legal, regulatory, or dispute-resolution obligations. Financial transaction records are retained for a minimum of five years from the date of the transaction in line with standard anti-money-laundering record-keeping requirements.

When retention is no longer required, data is securely deleted or anonymised so it can no longer be linked to any individual. You may request early deletion of your data by contacting our support team, subject to any overriding legal obligations.

8. Your Rights

As a 999dg player, you hold the following rights with respect to your personal data. We are committed to honouring these rights promptly and without unnecessary barriers:

• Right of Access: You may request a copy of all personal data 999dg holds about you at any time, free of charge.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
• Right to Restriction: You may request that we limit how we use your data in certain circumstances, for example while a correction request is being processed.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.

To exercise any of these rights, please contact our data protection team at [email protected]. We will respond to all verified requests within 30 days.

9. Security Measures

999dg implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure and access-controlled data storage environments, regular security audits and vulnerability assessments, strict internal access controls ensuring only authorised personnel can view sensitive player data, and intrusion detection systems that monitor for suspicious activity around the clock.

While we take every reasonable precaution, no digital platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, 999dg will notify affected players without undue delay and take all appropriate remedial steps.

10. Age Restriction

999dg is strictly an adults-only platform. You must be 21 years of age or older to register an account, make a deposit, or participate in any game on 999dg. This requirement applies to all players across Bangladesh without exception.

We collect date of birth information at registration and may request identity documents to verify age as part of our KYC process. Any account found to be held by a person under 21 years of age will be suspended immediately and any funds held in that account will be handled in accordance with our Terms and Conditions.

11. Changes to This Privacy Policy

999dg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When material changes are made, we will update the Effective Date shown at the top of this policy and, where appropriate, notify registered players via email or an in-platform notice.

Your continued use of the 999dg platform after any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 999dg handles your personal data, our dedicated data protection team is available to assist you.

Email us at: [email protected]

Our support team operates 24/7 with a target response time of under 2 hours for urgent privacy-related queries originating from Dhaka, Chittagong, Sylhet, and all regions of Bangladesh.